How to Ask for Help
Getting good answers starts with asking good questions. Here’s a quick template to help us help you faster:
When posting a support question, include:
- Which module? (ArkSearch, ArkAssist, ArkSphere, Pulse, Graph, Docs)
- What were you trying to do? (Be specific — “search for EU grants in AI” is better than “use search”)
- What happened? (Error messages, unexpected behavior, screenshots)
- What did you expect to happen?
- Your browser and OS (e.g., Chrome 120 / Windows 11)
Tips
- Tag your post with the relevant module tag (e.g.,
arksearch,pulse) — it’s required in this category - Search first — someone may have already asked your question
- One issue per topic — it’s easier to track and solve
- When your question is answered, mark the solution using the checkmark button so others can find it
We’re here to help — no question is too basic!
